Terms and Conditions

CLOUD11 – Terms & Conditions

• By placing an order with Cloud11, you agree to all the terms and conditions mentioned below.

• All product prices are listed in INR (₹) and are subject to change without prior notice.

• Product images shown are for representation purposes only. Minor color variations may occur due to lighting or screen settings.

• Orders once placed cannot be cancelled.

• We offer a 7-day return & exchange policy, subject to inspection and approval.

• A ₹100 return and exchange handling fee will be deducted for approved returns.

• Offer / discounted amounts are non-refundable.

• Products must be returned in unused, unwashed condition with original tags.

• Sale, clearance, innerwear, and customised products are not eligible for return or exchange.

• Exchanges are subject to product availability.

• Refunds, if applicable, will be processed within 5–7 working days after approval.

• Cloud11 reserves the right to accept or reject returns based on quality checks.

• Any misuse, damage, or tampering with the product will result in return rejection.

• In case of disputes, the decision of Cloud11 will be final.