At Cloud11, customer satisfaction matters to us. Please read our policy carefully before placing an order.

• We provide a 7-day return & exchange policy from the date of delivery.

• Products must be unused, unwashed, and in original condition with all tags intact.

• A ₹100 charge will be deducted for all returns and exchanges to cover pickup and handling costs.

• Offer prices / discounted amounts are non-refundable.

• Returns will be accepted only after a quality check by our team.

• Exchanges are subject to stock availability.

• Products bought during sale, offers, or clearance are not eligible for return or exchange.

• Refunds (if applicable) will be processed to the original payment method within 5–7 working days after approval.

For any queries, feel free to contact us at: email I’d- cloud11wear@gmail.com